While the hotel's lobby and staff are quite welcoming, the room left much to be desired. Broken furniture and poor maintenance overshadowed the pleasant ambiance. The shower barely had pressure, and some amenities were either broken or unavailable. Overall, there is potential here, but improvements are essential.

Comfortable beds made for decent nights, good access to main roads suitable for business travel. The lobby had a quaint charm but could benefit from a sprucing up.

Navigating the location felt like an obstacle course with poorly marked streets and limited access. The room had an irritating lack of modern conveniences like USB ports, and the TV acted like it was stuck in the past. The bathroom left much to be desired with cleanliness. Dirty fixtures definitely diminished the stay experience. The breakfast was mediocre, lacking variety and flavor.

Had a great time with friends! We visited the El Paso Zoo and enjoyed the local food scene. The room was comfortable and the service was top-notch. Don't miss the breakfast if you're up for it, though it might be pricey. Perfect spot to hang out with friends after a long day!

One downside was the loud noise from the hallway when a big group checked in. It disturbed our late-night chats, but overall, we had an awesome time.

average stay with potential

The city view from our Deluxe King room was quite pleasant, providing a nice ambiance. The staff were friendly and accommodating, making check-in smooth. We also appreciated the cleanliness of our room, which made our stay more comfortable.

However, the overall facilities could use some improvements.

Awesome place with great wi-fi, 24-hour reception, and a lovely restaurant. I remember the staff helped me retrieve my forgotten belongings on my first stay. Always a pleasant experience. I keep coming back for business trips.

The beds were super comfy and the room service was top-notch, making our family stay really enjoyable. The remote for the TV was missing, but it didn’t ruin our fun at all! 😄

The stay was generally pleasant, especially for exploring nearby attractions. Our kids loved the family-friendly vibe, and the staff was accommodating, making it easier for us to manage our needs. However, the lack of hot water on check-out day was disappointing. Overall, a decent place for a short family trip.

Good vibes, comfy beds!

The staff was really nice and super helpful. The beds were comfy too. The location's great, with the consulate nearby and a cool park right outside. Just a heads up, the breakfast was kinda pricey with not a ton of options. Got a little noisy since our room was near the elevators, but overall, it was a nice stay.

definitely visit place next time

The staff were super helpful and the beds were comfy. The room had a flat-screen TV, air conditioning, and a proper private bathroom. Loved that it was close to the airport and the consulate. They also have a nice park right in front. Plus, the location is perfect for getting around!

Decent rooms, but the pool is in poor condition with algae and broken tiles. Staff were friendly and helpful. Location is good near US consulate.

It was just a suitable option for a city break in Ciudad Juarez with reasonable value. Room service was convenient and the staff provided great customer service, which made things easier. Make sure to ask for a room away from the elevators for less noise.